Annuleren & wijzigen
Omdat jouw product speciaal voor jou wordt gepersonaliseerd, starten we snel met de productie.
Je hebt 2 uur na het plaatsen van je bestelling om een wijziging of annulering aan te vragen.
Na deze periode wordt je bestelling doorgestuurd naar productie en kunnen we het ontwerp helaas niet meer aanpassen of annuleren.
Onze kwaliteitsbelofte
We doen er alles aan om jouw gepersonaliseerde cadeau zorgvuldig te maken.
Je ontvangt een gratis vervanging of terugbetaling als:
Het product duidelijk afwijkt van de preview die je hebt goedgekeurd.
Het artikel beschadigd aankomt door een productiefout of transportschade.
Je een verkeerd artikel ontvangt, bijvoorbeeld een fout ontwerp, verkeerde kleur of verkeerd formaat.
Let op: omdat elk product speciaal op bestelling wordt gepersonaliseerd, kunnen we geen retouren of omruilingen accepteren bij verandering van gedachten.
All items offered by Deft Gifts™ are made-to-order. This means that once you place your order, we print and prepare each item specifically for you to ensure the highest quality.
We collaborate with various artists and manufacturers globally, which affects delivery times. This partnership allows us to offer exceptional pricing on our products.
To estimate when you can expect your order, please refer to the following timeframes, which include our most popular products:
Production Time: The duration your order spends in the production queue before being completed. This may vary daily based on overall order volume.
Shipping Time: The period from when your package is handed over to the carrier to when it reaches your destination.
International Shipping Charges: Please note that you might incur additional fees imposed by your local carrier, which are beyond our control and based on your country’s regulations.
NOTE: During peak seasons, delivery may be delayed beyond the expected timeframe. We apologize for any inconvenience and appreciate your understanding.
ESTIMATED TIME OF ARRIVAL (Business Days)
| PRODUCT |
PRODUCTION TIME (in business days) |
SHIPPING TIME (in business days) |
| Banner |
5 - 7 days |
10 - 15 days |
| Blanket |
3 - 5 days |
3 - 7 days |
| Canvas |
2 - 3 days |
3 - 7 days |
| Car Mat |
5 - 7 days |
10 - 15 days |
| Beach Shorts |
7 - 9 days |
10 - 15 days |
| Hawaiian Shirt |
7 - 9 days |
10 - 15 days |
| Clog |
7 - 9 days |
10 - 15 days |
| Doormat |
5 - 7 days |
10 - 15 days |
| Garden Flag |
3 - 5 days |
10 - 15 days |
| Graduation Tassel Charm |
3 - 5 days |
10 - 15 days |
| Graduation Topper |
5 - 7 days |
10 - 15 days |
| Keychain |
3 - 5 days |
10 - 15 days |
| Metal Sign |
5 - 7 days |
10 - 12 days |
| Mug |
2 - 4 days |
3 - 7 days |
| Ornament |
3 - 5 days |
3 - 7 days |
| Patio Rug |
5 - 7 days |
10 - 15 days |
| Picture Frame |
3 - 5 days |
10 - 15 days |
| Pillow |
3 - 5 days |
3 - 7 days |
| Shirt |
2 - 3 days |
3 - 7 days |
| Sock |
3 - 5 days |
10 - 12 days |
| Stoles |
3 - 5 days |
10 - 15 days |
| Throw Pillow |
5 - 6 days |
6 - 8 days |
| Tumbler |
2 - 4 days |
3 - 7 days |
| Wood Sign |
5 - 7 days |
7 - 12 days |
| Yard Sign |
3 - 5 days |
3 - 7 days |
| Sweatpants |
7 - 9 days |
10 - 15 days |
| Pajamas |
7 - 9 days |
10 - 15 days |
| Slippers |
5 - 7 days |
10 - 15 days |
International Shipping: Typically takes around 2-3 weeks (business days), depending on the product and destination country. For more details, feel free to contact our Customer Service team.
ORDER TRACKING
You will receive a confirmation email with a tracking link to monitor your order's journey. Please allow 5-7 days for the carrier to scan your package into their system. If tracking information is unavailable, it may be due to a delay in updating the system. If your order is past the estimated arrival date, contact us for assistance.
INCORRECT ADDRESS
Ensure you provide the correct address during checkout. We are not responsible if your order is delivered to the wrong address. If you request the carrier to redirect your parcel after it leaves our warehouse, we are not liable for any loss, theft, or damage.
PLEASE NOTE:
- The timeframes above apply to US orders with standard shipping.
- Most orders are processed and shipped within the stated timeframes, but individual cases may vary. Some items may require additional time for shipping or delivery.
- Delivery delays may occur due to unforeseen issues with suppliers or carriers. We apologize for any inconvenience.
- Holiday shipping and peak seasons may result in extended processing times.
- International orders may experience additional delays due to customs processing. We have no control over this and apologize for any resulting delays.
- Since products are made-to-order, they may be shipped separately. We cover any additional shipping costs to ensure you receive your items as quickly as possible.
CONTACT US
Email: Help@deftgifts.com
